ARTICULATE 360

Developed a targeted eLearning course using Articulate Storyline360 to train EVERSANA employees on HIPAA compliance and Protected Health Information (PHI) authentication. The course aimed to reduce regulatory risks and improve call-handling standards across the patient support team. 

Designed an interactive call simulation using Storyline360 as a follow-up to the HIPAA Compliance Overview. The simulation allowed EVERSANA employees to practice real-world application of PHI authentication protocols in a controlled environment, bridging the gap between theory and practice. 

Developed a simulation-based training using Storyline 360 to mimic the eAccess portal used for conducting Benefits Verifications. The solution enabled cost-effective, hands-on training for Lilly Direct agents without needing to pay for access during every training session, saving both time and significant training costs.

Created an interactive microlearning course in Rise 360 to address a surge in compliance violations related to the Recorded Line Statement (RLS) by EVERSANA call agents. The course focused on the what, when, and how of delivering the RLS properly, reinforced through real life scenarios and interactive assessments. 

Built an engaging Storyline 360 call simulation to help new hires at NovoCare practice real-life inbound call scenarios. The goal was to reduce onboarding errors and improve program comprehension through scenario-based learning that mimicked live call environments.