This job aid serves as a quick-reference guide for patient service representatives to accurately and compliantly run electronic Benefits Verification (eBV) using the eAccess portal. It outlines clear "Do's and Don'ts" for when eBV is permitted based on caller inquiries, specifies required patient and prescriber data, and provides best practices for navigating the portal interface. Key reminders help ensure proper documentation and communication of coverage status—supporting efficiency and compliance in patient interactions.

This job aid highlights recent updates in the Galderma ACTICS system, designed to streamline patient intake and data entry processes. The guide provides a clear walkthrough of new and modified fields, including form version selection, caregiver information, diagnostic coding (ICD-10), and clinical indicators such as Body Surface Area % and IGA scores. It also outlines streamlined pharmacy routing, dose specifications, and automation features that enhance efficiency while maintaining accuracy in patient submissions.

This job aid summarizes critical enhancements to the Galderma Enrollment Form, ensuring accurate and compliant patient enrollment. It features updated fields such as QR codes for new specialty pharmacies, structured treatment history checkboxes, and new identifiers like NKDA, IGA score, and Body Surface Area %. It also explains routing logic for pharmacy preference, dosage limitations for Atopic Dermatitis and Prurigo Nodularis, and new automation features that reduce manual entry errors—empowering users to streamline the enrollment workflow with confidence.

This job aid provides a complete breakdown of Galderma’s patient support offerings, outlining core services such as Benefit Verification, Prior Authorization, and detailed program pathways like Quick Start, Bridge, Copay, and Patient Assistance Program (PAP). It also highlights additional support services including Sharps disposal, Nurse Injection Education, Welcome Kits, and Product Replacements. Designed as a training and reference tool, this guide empowers patient services teams to navigate eligibility, enrollment, and escalation processes confidently, ensuring patients receive timely and appropriate therapy access.

This job aid outlines the eligibility, enrollment, and dosing process for Galderma’s QuickStart Program, designed to provide temporary access to free medication for eligible patients while insurance coverage is being pursued. It details inclusion criteria, streamlined submission options, refill conditions, and key decision pathways post-QuickStart (e.g., transition to Bridge or PAP). With an emphasis on minimizing treatment delays, this guide equips support staff to drive patient onboarding and continuity of care efficiently.

This job aid is designed for pharmacy staff utilizing the PioneerRx system to process QuickStart prescriptions for Galderma’s program product. It offers step-by-step instructions to navigate fill requests, input patient and prescriber details, enter NDC and dosage information, and select the correct payer pathways such as Senderra QuickStart. This guide ensures timely and accurate dispensing by standardizing QuickStart workflows—helping reduce errors and support patient access to therapy.

This job aid provides detailed guidance for patient service teams using ACTICS 2.0 system to process Galderma QuickStart cases. It walks through the post-intake workflow—from creating linked authorization and dispense cases to updating insurance and shipping details. By outlining each step within the system interface, this guide helps ensure efficient coordination with pharmacies like Senderra, accurate linkage of enrollment forms, and timely delivery of free medication to eligible patients.

This user guide serves as a comprehensive manual for Field Access Managers (FAMs) navigating the Galderma FAM Portal. It covers portal access, patient enrollment management, real-time case tracking, secure messaging, and advanced filtering of case statuses including escalations, free product status, and Rx transfers. The guide enables FAMs to efficiently support patient onboarding and therapy continuity through a secure and structured system interface.

This guide is designed to assist healthcare providers and office staff in navigating the Galderma HCP Portal. It details end-to-end workflows for submitting patient enrollments, benefit verifications, prior authorizations, and claims. Additionally, it includes step-by-step instructions for secure messaging, uploading documents, and tracking case statuses. With a user-friendly layout and thorough explanations, this guide supports efficient case management and smooth collaboration with Galderma Patient Services.

This user guide supports both internal and external users in gaining secure access to Galderma Tableau dashboards via EVERSANA’s Single Sign-On (SSO) process. It outlines step-by-step instructions to request Tableau, Snowflake, and Role Level Security (RLS) access, tailored for users with or without PHI needs. The guide ensures seamless integration with compliance protocols and accelerates onboarding for accessing Galderma’s patient services analytics.

This job aid provides a streamlined, step-by-step guide for pharmacy and intake staff using the PioneerRx system to process Merck prescriptions efficiently. It outlines procedures for verifying and entering patient and prescriber information, inputting drug details, assigning prescription priority, and performing data entry edits. Designed to support “happy path” workflows, it ensures smooth navigation from document intake to prescription fulfillment, while preparing for subsequent benefit verification through eAccess.

This job aid outlines the end-to-end workflow for resolving prescription discrepancies via provider outreach using the PioneerRx system. It includes instructions for data entry, documenting errors, updating RxEdit entries, and executing up to three structured attempts to contact the prescribing physician. The guide provides scripting, escalation handling, and documentation protocols to ensure compliance and accurate tracking of all communication efforts—supporting timely issue resolution and patient safety.

This document outlines the hierarchical structure of Galderma’s Patient Services division, led by the Senior Vice President and segmented into functional leadership under Reimbursement, Client Delivery Excellence, Project Management, and Case Management. It highlights the supervisory roles, team leads, and frontline representatives including Case Managers (CMs), Customer Service Representatives (CSRs), and specialized liaisons. The chart visually captures reporting lines and operational roles essential for supporting patient access and service delivery across Galderma programs.

This job aid outlines the updated Quick Start prescription fulfillment process effective February 10, 2025. It details EVERSANA's transition of dispensing responsibilities to Senderra for newly eligible, commercially insured patients. Key updates include changes to case creation, pharmacy referrals, insurance setup in PioneerRx, and the handling of Quick Start and commercial prescriptions. The document also clarifies unchanged workflows and provides FAQs to support staff during the rollout—ensuring seamless continuity and compliance in patient care operations.